When it comes to running a successful business, an effective communications system is absolutely critical. In fact, in this age of constant connectivity and collaboration, communication is more important than ever. This is where Unified Communications comes into play. If you’ve never heard about unified communications before, however, don’t worry. In this article we’re going to explain what a unified communications system is and go over why such a communications arrangement is so beneficial to a business. We hope that you find this information helpful.

What is Unified Communications?

Also known by the acronym UC, Unified Communications is a term that refers to a communications system that incorporates both asynchronous communications (such as email messages that you may respond to at any time, without needing to be synchronized or operating at the same time as the person you are talking to) and real-time communications (such as face-to-face video conference calls where you and the other person are both present at the same time) in order to increase productivity and enhance the possibilities for collaboration.

What is the goal of a unified communications system?

Essentially, the main goal of a unified communications system is to make the tools for these two different types of communication (both asynchronous and real-time) easier for the user to utilize at all times. Furthermore, an ideal unified communications system would allow the user to transition seamlessly from one type of communication to another; for example, in an effective system a person could switch from an email conversation to a video call with minimal hassle, enabling them to better connect with the other person and collaborate effectively. It is the general hope that the implementation of unified communications systems can help boost business efficiency and productivity by enabling workers to better communicate and collaborate with one another.

Benefits of Unified Communications

  • Greater levels of collaboration. As mentioned previously, one of the most significant potential benefits of unified communications is the way this system can help workers to work together more effectively even if they aren’t all in the same place at the same time. Essentially, it encourages and enhances collaboration.
  • Reduced travel costs. An effective unified communications system can help reduce the travel costs of employees thanks to implementation of communication method such as video conferencing, which allows workers to have face to face conversations with one another even if they are on opposite side of the planet from each other.
  • Greater connectivity between all employees. A unified communications system can be very helpful for keeping all workers connected to one another, even if they are a more mobile worker who is constantly on the go. Additionally, this connectivity can be further enhanced by the use of a unified communications system in tandem with smart devices such as smartphones and tablets, which often have various built-in features (such as video calls as well as other audio and video capabilities) that work well with a unified communications system.
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